Policies
Shipping & Return Policy
Everything you need to know about delivery and returns at ouRs by Rashi.
Delivery Timeframe
All orders are carefully handmade to order and take 2 weeks to ship.
Courier Charges
Courier and shipping charges are separate and calculated at checkout based on delivery location and parcel weight.
Return & Exchange Policy
We follow a strict No Return, No Exchange, and No Refund policy due to the custom, handcrafted nature of our products. All sales are final.
Damaged Items
If your order arrives damaged during transit, please contact us within 24 hours of delivery with an unboxing video and clear photo proof. We will inspect and assist you promptly.
Have more questions? Contact us or check our FAQ.