Policies

Shipping & Return Policy

Everything you need to know about delivery and returns at ouRs by Rashi.

Delivery Timeframe

All orders are carefully handmade to order and take 2 weeks to ship.

Courier Charges

Courier and shipping charges are separate and calculated at checkout based on delivery location and parcel weight.

Return & Exchange Policy

We follow a strict No Return, No Exchange, and No Refund policy due to the custom, handcrafted nature of our products. All sales are final.

Damaged Items

If your order arrives damaged during transit, please contact us within 24 hours of delivery with an unboxing video and clear photo proof. We will inspect and assist you promptly.

Have more questions? Contact us or check our FAQ.